March 23, 2008

Bob Markoff quoted in the Washington Post

Ignoring the Calls Won’t Make Debt Go Away Michelle, Singletary, Washington Post, Published Sunday, March 23, 2008, Available Online Right now, there are folks who cringe when their telephones ring. These people get a sick feeling knowing that the caller is likely a creditor trying to collect on an overdue bill. Much of the news lately has focused on people behind on their mortgages. But the fact is, other debts are bringing people down, too. Americans are carrying $2.5 trillion in non-mortgage debt. In a recent column, I wrote about the rights granted to debtors under the Fair Debt Collection Practices Act, which protects people from illegal collection tactics. Now I want to discuss what debtors should do when they get a call from a […]
March 14, 2008

New York Times quotes Bob Markoff

Debt Collectors Try to Put on a Friendlier Face David Streitfield, New York Times, Published: March 14, 2008, Available Online CHICAGO — Just in time for a recession, the debt collection industry is working to shed its reputation for remorselessly hounding people. Oh, the collectors still want the money. But now they would like to be seen as helpful and sympathetic, even a force for good. They have started calling the indebted “our customers.” They are pushing consumer tips on the ideal way to respond when a collector comes calling (basically: pay up). They note that debt collecting is an old American tradition. (Abraham Lincoln was a debt collector, some histories say.) They point out how, in a time of rising unemployment, they are hiring. […]
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